Returns and Refund Policy & Requests

Our top priority is always to deliver quality work for our customers. Please read through the FAQ below - if your question or concern is not addressed below, please submit a message in the form below.

FAQs: 

Where do you get your beads and metal from? 

Many of our beads, stones, and wire metals came to us secondhand, whether they were gifted by family and friends that don't need these crafty items anymore, or from thrift and charity stores such as Goodwill. The vast majority of our beads are high quality glass beads, natural stones, and semi-precious stones from dismantled jewelry. A small portion of our charms were purchased new from local bead shops in Houston, TX, and an even small number of items (such as jump rings and wire, when the original supply ran out!) were purchased from big box stores. Wherever possible, we avoid purchasing materials from large corporations, especially when there is already a surplus of usable goods available. 

What do I do if I'm not happy with the mystery customized item I received?

If you know you're not happy with your order, the best thing to do is to reach out to us through the form below within two weeks of delivery. The two week period will begin from the reported date of delivery on the tracking number provided. Please include your order number and what your concern is and we will do our best to make it right. 

What is Wild Thistle Yarn Work's return policy?

All orders have a One Year Warranty that covers repair and replacement due to visible damage or breaks in the metalwork, starting from the date of purchase. Please submit a form below if you would like to use your warranty for repair or replacement of an item purchased through Wild Thistle Yarn Works.

Tarnishing and discoloration is not covered by this warranty as it is not considered a sign of damage, but rather can naturally occur from wear and normal use. To prevent tarnishing and discoloration on your stitch marker or Trellis Row Counting Bracelet, we recommend avoiding exposure to water and occasionally using a jewelry polishing cloth to clean and polish your item. 

If you would like to request a return, exchange, or refund, you must do so by completing the form below with your order number and the reason for your request within two weeks of delivery. If you do not submit this request within the two week period, your request for a return or refund may be denied or you may only be able to receive store credit.

The exception to this would be that the order is still in its original packaging and has not been used. If this is the case, you have up to 30 days from the delivery or the purchase date to request a return, exchange, or refund. 

For both custom and normally stocked items, you may be required to return the item(s) you are returning to Wild Thistle Yarn Works in order to receive a refund. In all cases, shipping may be the responsibility of the customer at the discretion of Wild Thistle Yarn Works. A return, exchange, or refund request submitted outside the designated two week window will not be initiated until the original item is received back by Wild Thistle Yarn Works.